Buyer Authenticity Dispute Resolution Process
To ensure total buyer protection under TikTok Shop US Pre-Owned Luxury regulations, Madison Luxury Vault maintains a rigorous, structured 4-step dispute resolution process if a buyer ever suspects or questions the authenticity of a delivered item:
Step 1: Claim Initiation
Buyer contacts our dedicated New York concierge team via TikTok Shop messaging or email (concierge@madisonluxuryvault.com) within 30 days of confirmed tracking delivery. Our support desk operates 7 days a week.
Step 2: Prepaid Return Shipping
Within 24 hours of notification, we generate and email a prepaid, fully insured FedEx Priority or UPS 2nd Day Air return shipping label with tracking and signature required. Zero return freight cost to the buyer.
Step 3: Intake Audit & Re-Verification
Upon intake at our Secaucus logistics hub, our team cross-checks the serialized security tag and barcode. Within 48 hours, the belt is submitted to a secondary independent authentication lab review (Entrupy / LegitMark).
Step 4: Immediate 100% Full Refund
Immediately upon verification, an unconditional 100% refund is credited back to the buyer's original payment method with zero restocking fees, handling fees, or deduction of any kind.